Policies:

Shipping:

We offer a variety of shipping options from UPS and USPS (US Postal Service).

Standard (US Mail) shipping for most antennas and adapters starts at $4.95. Shipping charges are based upon actual package weight/dimensional weight. As noted in item descriptions, some items are oversize and are expensive to ship via express/air.

Orders received by 2PM CT Monday through Friday typically ship the same business day. Orders received after 2PM CT on Friday or on weekends and Holidays are scheduled for shipment on the next business day (but will ship same business day if possible).

UPS Ground Estimate Transit Time Chart

We are a stocking dealer and keep almost all items on hand in quantity (in particular, amplifiers, amplifier accessories, antennas and current adapters are all stocked in large quantity.) In rare situations, some orders may ship directly from Wilson Electronics and may require an extra day to ship.

Canadian/International Customers: We will gladly ship our products to Canadian customers and dealers. Please note that prices are in US$ and do not include customs/duty fees which are the responsibility of the customer. International orders may require an additional day before shipment. If you choose "US Mail" for shipment to an international address, please be aware that There is no tracking available and the items are not insured. We are not responsible for lost items. If you need to guarantee delivery please choose a UPS shipping option. International Warranty Information: The products we sell are warranted in the US. In order to receive warranty service, you will likely need to send the product back to the US. Typically, you will be responsible for shipping charges both ways.

Sales Tax:

We are required to collect sales tax from Minnesota customers. We do not collect sales tax on orders outside of Minnesota.

Return:

We stand behind our products with a 30 day return policy and no restocking fees for items returned in compliance with our return policy. No credit will be issued for returns that do not meet the criteria below. If you need to return an item please contact us by phone or e-mail to obtain the required RMA number.

Digital Antenna brand products must be new and in perfect condition to be eligible for return. A 20% restocking fee applies.

• Product must be in original (new) condition (no signs of use, scratches, gouges, etc).
• Except for Wilson Cellular products, products must be in original product packaging, uncut, unmodified and unused. This includes no writing on packaging, UPCs intact, etc.
• Product must be returned within 30 days of the delivery date (your expense) through a “traceable means” (e.g. certified mail, UPS or FEDEX).
• All included items including components, manuals and warranty cards must be returned.
• Pack items in the original product packaging, securely, well padded, inside of a shipping carton. DO NOT use the product packaging as the return shipping container, DO NOT lay items loosely inside shipping container (i.e. without padding) and DO NOT return item in an envelope unless the item was shipped to you in a padded envelope.
• Merchandise initially shipped 'double-boxed' must be returned in like fashion with the RMA Number clearly visible on the OUTER SHIPPING BOX, NOT THE ACTUAL PRODUCT BOX.
• A clear return address and RMA number must be on the outside of the shipping package.
• Installed equipment (for example, car kits), headsets, software and data products are non-returnable. Defective items are repaired or replaced under manufacturer warranty.
• Special order and value-added items are repaired or replaced under manufacturer warranty.
• Items not in compliance with return policy will not be refunded.

Shipping charges are not refundable unless an item is received defective or in error. Should you encounter problems with the items you have purchased, wpsantennas.com and Wilson Electronics Tech Support are more than happy to help diagnose and correct the problem.

Warranty:

Product warranties, when applicable, are provided by the manufacturer. We will assist you in seeking repair or replacement under the manufacturer's warranty. Just call (877) 594-5766 or e-mail us. We make no implied warranties, including the implied warranties of merchantability or fitness for a particular purpose with respect to any goods or services sold to you.

Product Liability:

The maximum product liability to wpsantennas.com arising from any product sold on the wpsantennas.com sites shall be the price of the product ordered. In no event shall wpsantennas.com, its owners, directors, officers, employees, agents be liable for damages related to product sold. Any legal action against wpsantennas.com shall be governed by the laws of the State of Minnesota.

Privacy:

We will only use the personal information you provide us to service your order and respond to your requests. It absolutely will NOT be shared/sold/distributed to other companies. Please note that in the case of orders shipped directly from Wilson Electronics we will need to provide them with your shipping address.

Errors:

While we strive to provide accurate pricing and information on our website, errors may occur and we offer no guarantee to its accuracy. We will honor pricing errors to the best of our ability but do not guarantee to honor all pricing errors. We will contact you in the event that a pricing error does occur with your order.

Security:

For your protection, we offer 128 bit SSL secure transaction processing to protect your transactions and data (including credit card numbers, names, and addresses) from unauthorized third parties. Click the Network Solutions Secure Site logo below for validation.

All prices quoted are in US$